Question 1

Are you insured?

Accepted Answer

Yes. We're fully insured. DBS checks can be arranged on request if a site requires them.

Question 2

Which areas do you cover?

Accepted Answer

We serve Coalville, Bardon, Ashby, Donington, Swadlincote, Burton on Trent, Leicester, Hinckley, Nuneaton and Coventry, plus nearby areas.

Question 3

Do you bring your own equipment and products?

Accepted Answer

Yes. We supply all professional equipment and cleaning products tailored to the job.

Question 4

Are your products safe for children and pets?

Accepted Answer

We use eco-conscious products wherever possible and can accommodate specific safety or allergy requests.

Question 5

Can you work around our hours and access needs?

Accepted Answer

Absolutely. We schedule around business hours and building rules, and can manage keys, alarms and site inductions.

Question 6

How do quotes and pricing work?

Accepted Answer

Free, no-obligation quotes. Most work is fixed-price once we understand your requirements, so there are no surprises.

Question 7

How soon can you book us in?

Accepted Answer

Typical turnaround is 3–5 business days, sooner when availability allows. Let us know your deadline.

Question 8

What payment methods do you accept?

Accepted Answer

We accept bank transfer, cash and card payments.

Question 9

Do you offer one-off cleans and regular contracts?

Accepted Answer

Yes. We provide one-off deep cleans, end of tenancy and ongoing weekly, fortnightly or monthly contracts.

Question 10

What if I'm not happy with the result?

Accepted Answer

Tell us within 48 hours and we’ll make it right. We stand by our work and will return to reclean if needed.

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Frequently Asked Questions